Please note that,for now, our prices include all taxes and handling charges.
However,a small handling charge of $5.00 is added for shipped orders
under $20.00 but not for orders that are picked up.
If you want delivery,we may charge a slight delivery charge that will be
mutually agreed upon. You know that every product is individually packed
by us so that there is as little handling as possible.
Only postage is extra. We ship via Canada Post
unless requested otherwise and charge the exact
postage rate. We inform you of the rate upon
reception of your order so that you can add it to
your payment. If you wish us to ship by another
method, please let us know. We do ship worldwide. Insurance is extra
However,a small handling charge of $5.00 is added for shipped orders
under $20.00 but not for orders that are picked up.
If you want delivery,we may charge a slight delivery charge that will be
mutually agreed upon. You know that every product is individually packed
by us so that there is as little handling as possible.
Only postage is extra. We ship via Canada Post
unless requested otherwise and charge the exact
postage rate. We inform you of the rate upon
reception of your order so that you can add it to
your payment. If you wish us to ship by another
method, please let us know. We do ship worldwide. Insurance is extra
It all depends.
If you phone or email us and we have what you want on hand, it will be
available immediately for shipment upon reception of payment, or for
delivery at a mutually agreed time and place.
If you phone or email us and we have what you want on hand, it will be
available immediately for shipment upon reception of payment, or for
delivery at a mutually agreed time and place.
We accept payment by Canadian money order, International money order
or personal cheque drawn on a Canadian Bank or banking institution,
Sorry we do not accept credit cards for now.
Cash? Mais oui.... But of course..
For reasons of hygiene, we cannot accept any returns.
We know you'll understand and approve.
We know you'll understand and approve.
| Our Ordering, Handling, Shipping & Return Policies |
You can order any of our products by coming to our shows, by calling us up
or by e-mailing us.
We had set up a true online store but soon found out that mostly all our
clients wanted to check on what was available, what could we make for
them, etc. They liked the personal touch we offered. Plus, if had to ship
it by mail, it had to be weighed anyhow. So we decided not to maintain
this site as a store anymore. That means you can still order here if you
prefer but you won't have drop-down menus, radio buttons, etc.
You'll simply have to contact us by phone or email to tell us what you want
instead of filling in a form. That way you'll know right away if we have what
you want on hand. If we don't, we'll be able to tell you if and how long it
will take us to make it for you. Or we can discuss a substitution. We'll
discuss delivery.
If you are in the Ottawa are, we can agree on a mutually convenient place
and time for delivery or pickup. See, it's easy!
or by e-mailing us.
We had set up a true online store but soon found out that mostly all our
clients wanted to check on what was available, what could we make for
them, etc. They liked the personal touch we offered. Plus, if had to ship
it by mail, it had to be weighed anyhow. So we decided not to maintain
this site as a store anymore. That means you can still order here if you
prefer but you won't have drop-down menus, radio buttons, etc.
You'll simply have to contact us by phone or email to tell us what you want
instead of filling in a form. That way you'll know right away if we have what
you want on hand. If we don't, we'll be able to tell you if and how long it
will take us to make it for you. Or we can discuss a substitution. We'll
discuss delivery.
If you are in the Ottawa are, we can agree on a mutually convenient place
and time for delivery or pickup. See, it's easy!
| Ordering |
| Postage & Handling |
| How long does an order take? |
| Return Policy |
| Payment Accepted |
If we do not, and please remember that we custom blend most of our
products, a lead time may be necessary. For example, soaps have to cure,
soap petals have to be dipped, milk baths have to set, etc...
products, a lead time may be necessary. For example, soaps have to cure,
soap petals have to be dipped, milk baths have to set, etc...
But we'll make up your products as fast as we can making
sure that they will be of premium quality. In any case
we will let you know when you may expect your order to
be ready.And we'll treat every order as if it were a rush
order....except we will take the time to do it right!
sure that they will be of premium quality. In any case
we will let you know when you may expect your order to
be ready.And we'll treat every order as if it were a rush
order....except we will take the time to do it right!
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